Refund policy
At Origines Fine Wines, we take care to ensure our wines reach you in excellent condition.
Damaged, faulty or incorrect orders
If your wine arrives damaged, is faulty, or you receive the wrong product, please contact us at wine@origines.com.au as soon as possible.
Please include your order number, a description of the issue and, where possible, photographs of any damage.
We will assess the issue and arrange an appropriate remedy, including a replacement or refund where required under Australian Consumer Law. We will cover reasonable return costs where required by law.
Change of mind
We do not generally accept returns or offer refunds for change of mind or personal taste preferences.
Cancellations
If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate requests before dispatch.
Your consumer rights
Our wines come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits or excludes your statutory consumer rights.
Contact
Origines Fine Wines